Contact management
Many services, especially those delivering care in community settings, provide consultations in multiple locations, requiring specific functionality and features which are not found in well-established Outpatient modules.
The CareFlow contact management module allows referrals and contact appointments to be booked either in real-time or retrospectively. Associated attendance (outcome) information can then be added at the appropriate time. The module also includes quick links to clinical narrative, allowing clinical teams to digitise their assessment workflow. This combination provides an efficient, time-saving solution whilst reducing the need for duplicate data entry across a patient’s clinical and administrative record.
All of this functionality is delivered with the core features of CareFlow PAS; configurable worklists, right mouse button menu access for workflow support, customisable screen layout, and fully integrated within the patient’s homepage view.
Walsall deploys System C EPR in a stand-out deployment
As part of the deployment, CareFlow’s Contact Management functionality is being used to manage clinical workflows both within the hospital and in the community, including handling bookings, referrals, scheduling, assessments and outcomes as well as reporting.
Key components
Single, flexible view
Provides a single, flexible patient-centric view of all patient contact episodes and activities.
Efficient capture of activities
Care activities which fall outside of elective and outpatient care settings can be recorded, providing a flexible and efficient tool for capturing all types of patient consultations.
Configurable worklists
Configurable worklists allow patient lists to be produced and shared across a team according to a host of data items.
RTT data capture
Includes fully integrated referral to treatment (RTT) data capture, requiring minimal user input. Flexible configuration supports accurate data capture and reporting of RTT measurement.
Data analysis
As with all other CareFlow modules, Contact Management integrates with CareFlow Business Intelligence, providing a comprehensive reporting solution for clinical and administrative data analysis.
Decision support
Integration with the Clinical Narrative module provides comprehensive support for workflows and clinical decision making.
