As the Lead Nurse for Harm Free care at Barking, Havering and Redbridge University Hospitals NHS Trust, Debbie Wickens had to think about how she and her team could work differently and more effectively during the Covid-19 pandemic. They used CareFlow Connect to help with the situation.

On one occasion, this enabled the team to save a patient’s life. Debbie, working at home, received a message with an image in patient context in CareFlow Connect from the patient’s bedside by a junior TVN nurse. The nurse was reviewing the patient reported with a moisture lesion. Unhappy with the skin condition, she wanted to seek immediate advice and guidance from her manager, Debbie. Debbie instantly recognised that it wasn’t a moisture lesion but something more severe. Within minutes she was in communication with the surgical team and the patient was quickly transferred to the Theatre for an emergency debridement of a form of Necrotising Fasciitis. This early intervention saved the patient’s life.