System C Healthcare has introduced a Chief Nursing Informatics Officer (CNIO) role for the first time in the company’s history, cementing its commitment to digital clinical excellence, and providing an important voice for clinicians both internally and externally. Longstanding System C employee, Jacqueline Davis has been appointed to the new role of CNIO with immediate effect.

Jacqueline has almost 30 years’ experience as an NHS nurse, starting out as a theatre nurse at NHS Lothian and working her way up to Head of Nursing Practice Development at Kettering General Hospital Foundation Trust. During that time, she developed an interest in digital healthcare and in 2014 joined the market leading company, The Learning Clinic, now part of System C, to roll out digital transformation of nursing and medical practise for electronic observations and early warning scores in hospitals across the NHS. Jacqueline continues to work with System C customers, both within the NHS and internationally, advising on the clinical adoption, optimisation and digital transformation of System C’s Enterprise EPR solution.

Among many other things, Jacqueline set up the System C Clinical Digital Leads Network (CDLN) for customers to allow a supportive, safe, developmental environment for nurses, midwives and Allied Health Professionals (AHPs) in digital lead roles. She has also worked with the Florence Nightingale Foundation to design a three-day programme called the Aspiring Digital Leader Programme to support these staff in their leadership journeys.

Jacqueline’s responsibilities will include, but not be limited to, championing System C clinicians internally and supporting areas of the business, such as HR, product and marketing that need clinical support. Externally, she will be System C’s clinical ambassador, advising customers on their optimisation journeys, and taking up speaking, teaching, and networking opportunities at events like clinical engagement groups, user groups and the Florence Nightingale Foundation Early Digital Healthcare Leadership Programme when they arise.

Since System C was founded, it has grown to become one of the country’s leading providers of health and social care technology. The company’s portfolio includes the CareFlow EPR, a full clinical and administration system that can handle every aspect of patient care, safety, and flow;  market-leading hospital pharmacy and medicines management solutions across 400+ hospitals; and the National Immunisation Management System for Covid and flu vaccination.

The business is also the fastest growing supplier in social care with 60% of councils using its Liquidlogic children’s and adults’ social care systems.

New System C CNIO, Jacqueline Davis commented:  I’m very excited about the potential of this new role – moving forwards with clinical services, listening to the clinical voice internally and externally, and providing support where it is needed. There are some very positive things on the horizon both at System C and the customers that we work with, and I’m looking forward to being part of it as CNIO. 

Dr Jonathan Shaw, System C’s Clinical Director, said:  We are proud of the new CNIO role, which should demonstrate how important our clinician relationships are to us. We value the guidance and feedback that we receive from the many doctors, nurses, and other clinicians that we have on staff, as well as those that work for the healthcare organisations implementing our digital solutions.

Collaborating and engaging with clinicians helps us provide them with a better experience and tools that are perfectly tuned for their needs – which in turn supports them to improve the lives of their patients. The CNIO appointment is a crucial part of that and an important milestone for System C.